Frequently asked questions to help you buy a voucher, a gift box or an item - LA PREVOTE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. The lucky recipient can then book their dates at the LA PREVOTE establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website. You can also buy it directly at La Prévôté, where you can discover our universe and services before making your choice.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at LA PREVOTE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup. Digital delivery is immediate, while mail and in-store pickup are subject to the availability conditions of the LA PREVOTE establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different beneficiaries. Each box will be personalized according to your wishes, and the lucky beneficiary will be able to book their dates at the LA PREVOTE establishment.
How do I create a group fund and invite people?
To create a kitty and invite friends and family to contribute, select the dedicated option when purchasing your gift box. You can then share a link via email to invite them to participate. Participants can then offer a gastronomic experience or a stay at La Prévôté, in the heart of L'Isle-sur-la-Sorgue.
How can I choose the amount for a gift card?
The amount of the gift check is free and customizable according to your wishes. You choose the amount that fits your budget, and your loved ones can use it for a stay, a gourmet dinner, or both at La Prévôté.
How can I log in to my account?
To access your account, go to the login page of our website and enter your email address as well as your password. If you have forgotten your password, use the reset option available on the login page of our establishment LA PREVOTE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment LA PREVOTE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and sent to your recipient, so they can fully enjoy the experience at La Prévôté.
How do I remove a gift box from my cart?
To remove a box from your cart, use the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our LA PREVOTE website.
How do I purchase or give a gift box?
To offer a gift box at La Prévôté, select the box of your choice, add it to the cart and customize it with a message. You can choose the amount freely and the lucky recipient can book their dates directly with the establishment LA PREVOTE.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with a La Prévôté gift box, the recipient can choose between a stay, a gourmet dinner, or both according to their preferences. They can book their dates at the LA PREVOTE establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the reservation conditions of La Prévôté in L'Isle-sur-la-Sorgue. These conditions are specified at the time of purchase and allow you to enjoy a unique experience at our establishment LA PREVOTE.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, with pleasure, to assist you in using your LA PREVOTE gift box.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box. Fully enjoy your experience at La Prévôté, in the heart of L'Isle-sur-la-Sorgue.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at LA PREVOTE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment LA PREVOTE.
Is there a dedicated customer service for gift boxes?
The customer service team at La Prévôté is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form. Enjoy your experience at La Prévôté, in the heart of L'Isle-sur-la-Sorgue.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at La Prévôté. You will find practical information about booking a stay, a gourmet dinner, or both, as well as the validity of your gift box. Make the most of your experience at La Prévôté.
Is spa access included in my gift box?
Access to the spa is not included in your gift box at La Prévôté. The services included depend on the options chosen at the time of purchase, at our establishment LA PREVOTE.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, according to the terms of LA PREVOTE establishment.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find options for a gourmet dinner, a tasting, or a stay in our elegant rooms, depending on your choice. Enjoy your experience at La Prévôté to the fullest.
Is parking included in my gift box?
Parking is not included in your La Prévôté gift box. To fully enjoy your experience, we recommend that you arrange for parking in L'Isle-sur-la-Sorgue.
Is breakfast included in my gift box?
Breakfast is not systematically included in LA PREVOTE's gift boxes. To find out what services are included, please check the conditions of your box.
Is special attention given to the recipient of a gift box?
At La Prévôté, each gift box recipient is welcomed with special attention for a refined and personalized experience, in a historic Provençal setting. The establishment is committed to offering moments of emotion and sharing, whether for a gastronomic dinner or a stay in one of its elegant rooms, to create unforgettable memories. Fully enjoy your privileged moment at La Prévôté.
Is a welcome drink included in my gift box?
The presence of a welcome drink is not mentioned in the services of your gift box. Fully enjoy your experience at La Prévôté, in the heart of L'Isle-sur-la-Sorgue.
Should we bring towels to the Spa?
Towels are provided by the establishment LA PREVOTE for your comfort during your stay or visit.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Degressive rates apply for large quantity purchases, with a customized quote based on the volume ordered at LA PREVOTE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The boxes are available with a free amount and can be customized to your liking, with immediate delivery in digital format. The lucky recipient can then book their dates at the LA PREVOTE establishment.
Do you offer preferential rates for bulk purchases?
Degressive rates apply for large quantity purchases, with a customized quote based on the volume ordered at LA PREVOTE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and personalized solutions for employee committees, with preferential rates and customization options tailored to your needs, at our establishment LA PREVOTE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update your details by providing your order number and the new information. The terms of use of your gift box apply, at LA PREVOTE.
How can I leave a review for my gift box?
You can share your feedback about your experience at La Prévôté by logging into your customer account. This allows you to help future customers benefit from your review at our establishment, LA PREVOTE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the establishment LA PREVOTE.
Is there a dress code for the gift box?
At La Prévôté, elegant attire is recommended for the gourmet dinner, while casual yet neat clothing is suitable for a stay. These guidelines apply to our establishment LA PREVOTE.
From what age can I get a treatment?
The minimum age to enjoy a treatment at La Prévôté depends on the establishment's conditions. You can offer this unique experience to a loved one for a stay or a gastronomic dinner in our historic Provençal mansion, LA PREVOTE.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required. You can choose your dates directly with the establishment LA PREVOTE.
How can one access the hotel from the airport?
Access to the LA PREVOTE hotel from the airport depends on the means of transport you choose. You can opt for a taxi, a rental car, or public transportation to reach L'Isle-sur-la-Sorgue, where the LA PREVOTE establishment is located.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of LA PREVOTE.
Are pets allowed in the establishment?
LA PREVOTE accepts pets, but it is preferable to check the specific conditions with the establishment LA PREVOTE.
Where can I find the menus?
The menus of La Prévôté are available on the establishment's website. There, you will find the details of the gastronomic experiences offered, whether for a dinner or a stay, at our establishment LA PREVOTE.
What are the hours of operation?
The hours at La Prévôté vary depending on the service, whether it's for a gourmet dinner or a stay in one of our elegant rooms. To make the most of your experience, we recommend checking availability and hours directly on our LA PREVOTE website.
Is there parking available near the establishment?
LA PREVOTE does not have a private parking lot, but parking spaces are available in the immediate vicinity of the establishment.
What are the delivery methods for gift boxes/vouchers?
LA PREVOTE gift boxes are delivered immediately by email in digital format. The recipient can then book their dates directly with the establishment.
Is postal delivery offered?
We offer to send our gift boxes by post. The lucky recipient can book their dates at the LA PREVOTE establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for experiences at La Prévôté, such as stays or gourmet dinners. These boxes are customizable and valid for various services in our establishment LA PREVOTE.
Is the gift box available in physical format?
You can choose between a digital or physical gift box from La Prévôté to offer an unforgettable moment. The gift box is sent immediately after purchase, allowing the recipient to book their dates according to their preferences. Enjoy this unique experience in the heart of Provence with La Prévôté.
Is the box presented in a neat packaging?
The LA PREVOTE gift box is presented in a neat and elegant packaging, for a refined gifting experience.
Is the gift box available in a digital format (e-gift box)?
Yes, LA PREVOTE's gift box is available in digital format. You can send it immediately via email to the person of your choice, who can then book their experience at LA PREVOTE.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order, with an immediate digital dispatch. The recipient can then book their dates at the LA PREVOTE establishment.
Do you deliver gift boxes internationally?
LA PREVOTE gift boxes are delivered internationally. Shipping costs and times vary depending on the destination. The digital gift box is sent immediately, allowing the recipient to book their dates at the establishment.
What are the delivery times for gift boxes by mail?
LA PREVOTE gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their dates without delay.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and the recipient can book their dates at the LA PREVOTE establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format. This way, you can offer it to your loved ones without delay so they can fully enjoy their experience at LA PREVOTE.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, and the recipient can then book their dates at LA PREVOTE establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. Delivery is immediate in digital format, and you get the best price by purchasing directly from our official LA PREVOTE store.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital format. You can offer an unforgettable moment at La Prévôté, in the heart of L'Isle-sur-la-Sorgue.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation at La Prévôté, according to the establishment's conditions. You will thus be able to enjoy a gastronomic dinner or a stay in our historic Provençal mansion LA PREVOTE.
Can my gift box be extended if not used?
The extension of your gift box at La Prévôté depends on the establishment's conditions. Each experience is designed to awaken the senses and create unforgettable memories, and we ensure that your gift is used under the best possible conditions at La Prévôté.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can book a gourmet dinner, a stay, or both according to your wishes. Enjoy your experience at La Prévôté.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LA PREVOTE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment LA PREVOTE.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box at La Prévôté depends on the conditions specified at the time of your reservation. Each experience, whether it's a gourmet dinner or a stay in our elegant rooms, is designed to awaken the senses and create unforgettable memories, at our establishment LA PREVOTE.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on the availability and reservation conditions of your gift box at La Prévôté.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a stay, a gourmet dinner, or both at La Prévôté, in the heart of L'Isle-sur-la-Sorgue. Enjoy a unique experience at our establishment LA PREVOTE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings, to be customized according to your wishes for a unique experience at La Prévôté.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We have designed gift boxes for special occasions like birthdays, weddings, or gatherings with friends, featuring gastronomic experiences or stays in our elegant rooms. Each box is customizable to match your desires and create unforgettable memories at La Prévôté, in the heart of Provence.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from La Prévôté are official and guaranteed without intermediaries. You pay the best rate directly to the establishment, with immediate digital delivery. The lucky recipient can book their dates with La Prévôté.
Are the services included in the gift boxes identical to those consumed on site?
The services included in LA PREVOTE's gift boxes correspond to those offered by the establishment, whether it's for a gourmet dinner, a tasting, or a stay in one of their elegant rooms.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered with a gift box at La Prévôté can be exchanged according to the availability and conditions of the establishment. Each experience, whether it's a gourmet dinner or a stay, is designed to awaken the senses and create unforgettable memories in L'Isle-sur-la-Sorgue, at the heart of Provence. La Prévôté.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at La Prévôté. The payment terms are available directly on the website of the establishment LA PREVOTE.
Is online payment secure?
The online payment for your gift box is entirely secure to ensure the protection of your banking data. This way, you benefit from a serene and direct purchase from our establishment LA PREVOTE.
Is payment via group or shared payment possible?
Payment via group or shared payment is not offered for LA PREVOTE gift boxes. You can pay for your order by credit card, bank transfer, or PayPal according to the options available at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at La Prévôté, whether it's for a gourmet dinner, a tasting, or a stay in our elegant rooms. Each box allows you to enjoy an overnight stay or a meal at our establishment LA PREVOTE.
Is it possible to pay in installments?
The payment in installments is not offered for the gift boxes at our establishment LA PREVOTE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to offer, valid for a stay, a gourmet dinner, or both at our establishment LA PREVOTE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at La Prévôté.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for your gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LA PREVOTE.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the information related to your purchases of gift boxes for La Prévôté.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. LA PREVOTE guarantees a secure payment and immediate sending of your box in digital format. Enjoy this unique experience at LA PREVOTE in L'Isle-sur-la-Sorgue.
Can I receive an invoice after my purchase?
You will receive an email invoice after your purchase at LA PREVOTE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you immediately receive your gift box in digital format to give to your loved ones. LA PREVOTE.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the general terms and conditions of our establishment LA PREVOTE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a direct and secure rate by paying directly to the establishment LA PREVOTE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our LA PREVOTE gift boxes.
Is it possible to add a personalized message to the gift box?
You can add a personalized message when placing your order for the gift box. This message will be included with the gift box you give to your loved ones for their experience at La Prévôté.
Can we add options to your gift box offers?
LA PREVOTE's gift boxes can be customized with additional options depending on the chosen amount. Each box offers flexibility for a stay, a gourmet dinner, or both, allowing the recipient to book dates at their convenience.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging option for your online order to enhance your gift box. The lucky recipient will thus be able to fully enjoy their experience at La Prévôté.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your LA PREVOTE gift box with a message to mark a special occasion, such as a birthday or a wedding. LA PREVOTE gift boxes adapt to your wishes to offer a unique experience in Provence.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the terms in effect at the time of purchase at our establishment LA PREVOTE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The digital gift box is sent immediately after purchase, which avoids any risk of loss. LA PREVOTE.
Can partially used gift boxes be refunded?
Partially used gift boxes are non-refundable. Each experience offered at La Prévôté, whether it's a gourmet dinner or a stay, is designed to create unforgettable memories and cannot be refunded once partially used. LA PREVOTE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a La Prévôté gift box for another of equal or greater value, according to the establishment's conditions. Each box is customizable and valid for a stay, a gourmet dinner, or both, offering a unique experience at La Prévôté.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to LA PREVOTE gift boxes, as they concern service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the purchase conditions. At LA PREVOTE, each gift box is customizable and valid for a stay, a gourmet dinner, or both, depending on the amount chosen.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to LA PREVOTE's establishment conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of sale that you will find on the description page of the LA PREVOTE gift box.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box must be used before its expiration date to benefit from the experience at La Prévôté. After this date, it can no longer be used, unless an extension is possible according to the conditions of the establishment LA PREVOTE.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the LA PREVOTE establishment.
How can I redeem the cashback?
The piggy bank is available as a gift card or a voucher for a stay, a gourmet dinner, or both. To use it, follow the instructions indicated on the box or on our LA PREVOTE website.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the reservation and usage conditions of LA PREVOTE. You can offer a timeless moment with our gift card valid for a stay, a gourmet dinner, or both, depending on the amount chosen.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for La Prévôté are neither exchangeable nor refundable. This policy applies to all our gift boxes, thus allowing us to offer a unique experience in L'Isle-sur-la-Sorgue.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes at La Prévôté. To check availability, verify the dates during your booking directly with the establishment LA PREVOTE.
Is booking with a gift box subject to availability?
The reservation with a gift box at La Prévôté is subject to the availability of our establishment. To fully enjoy your experience, it is advisable to book your dates as early as possible, whether for a gastronomic dinner, a tasting, or a stay in our elegant rooms. La Prévôte.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password to access your LA PREVOTE account.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at La Prévôté, you will need its number. This number is essential to validate your reservation at our establishment LA PREVOTE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend at La Prévôté depends on the availability of our establishment. Nestled in a historic residence in L'Isle-sur-la-Sorgue, La Prévôté invites you to experience moments of emotion and discovery, whether for a gastronomic dinner or a stay in one of our elegant rooms. Make the most of your experience at La Prévôté.
Can I use my gift box on holidays?
The use of your gift box at La Prévôté may vary depending on the establishment's availability. For a gastronomic dinner or a stay in our elegant rooms, we recommend checking the available dates directly with La Prévôté.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with La Prévôté, which will offer you moments of emotion and sharing in the heart of L'Isle-sur-la-Sorgue. La Prévôté welcomes you for unforgettable moments in Provence.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment LA PREVOTE. The beneficiary can choose their dates and enjoy a stay, a gourmet dinner, or both depending on the amount of the gift box.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability of the establishment. You can enjoy a stay, a gourmet dinner, or both at our establishment LA PREVOTE.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at LA PREVOTE. The establishment will guide you through the steps to enjoy a gastronomic dinner or a stay in their luxury guest rooms in L'Isle-sur-la-Sorgue.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment LA PREVOTE.
Does my gift box cover the entire service?
Your gift box covers the chosen service at La Prévôté, whether it's for a gourmet dinner, an overnight stay, or a combined experience. Any additional charges or extra options are at your own expense. Enjoy your time at La Prévôté to the fullest.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It is valid for a stay, a gourmet dinner, or both at our establishment LA PREVOTE.
Can my gift box be used all at once?
Your gift box can be used in one go for a stay, a gourmet dinner, or both at La Prévôté. You can choose the amount and offer a timeless moment to your loved ones at our establishment LA PREVOTE.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a stay, a gourmet dinner, or both at our establishment LA PREVOTE.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at La Prévôté, whether it's for a gourmet dinner, a tasting, or a stay in one of our elegant rooms. You can enjoy this moment of refinement in the heart of Provence at our establishment LA PREVOTE.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and may be subject to an additional charge. Every experience at La Prévôté is designed to awaken the senses and create unforgettable memories, in our establishment LA PREVOTE.
Can someone else use my gift box?
The gift box is personal and reserved for the exclusive use of the beneficiary. This unique experience at La Prévôté, in the heart of L'Isle-sur-la-Sorgue, is designed to offer a moment of refinement and indulgence in our establishment LA PREVOTE.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be requested when using your gift box, depending on the services chosen. The terms are specified at the time of booking, at our establishment LA PREVOTE.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at La Prévôté. This is a common practice in luxury establishments to ensure the safety and comfort of all guests. You will be able to fully enjoy your experience at La Prévôté.
Do you accept pets?
The presence of pets depends on the conditions of the LA PREVOTE establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at La Prévôté, log in to your account and follow the instructions on our website. You can choose your dates and enjoy a stay, a gourmet dinner, or both, depending on your LA PREVOTE gift voucher.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box at La Prévôté, it is not necessary to create a customer account. You can place an order as a guest and enjoy your moment of relaxation at our establishment LA PREVOTE.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in several installments, depending on the availability and reservation conditions of the LA PREVOTE establishment.
What are the check-in and check-out times?
The check-in and check-out times at La Prévôté are set to provide an optimal experience. For a stay, check-in is usually possible from 3 PM and check-out until 12 PM. These hours may vary depending on availability and reservation conditions at our establishment LA PREVOTE.
What services are included in a gift certificate?
The services included in a La Prévôté gift voucher are a stay, a gourmet dinner, or both, depending on the chosen amount. Each experience is designed to awaken the senses and create unforgettable memories at our establishment LA PREVOTE.
What is the difference between a gift box and a free amount voucher?
A La Prévôté gift box offers a choice among predefined experiences, such as a gourmet dinner or an overnight stay, while a voucher with a free amount allows you to pay for a service up to the chosen amount. You can thus fully enjoy the La Prévôté establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer an unforgettable moment at La Prévôté.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose between a stay, a gourmet dinner, or both, depending on their preferences. Enjoy this unique experience at La Prévôté.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this at the time of purchase so that the beneficiary can book and enjoy their experience at La Prévôté.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment LA PREVOTE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment LA PREVOTE.
What is the validity period of a gift box?
The validity period of a LA PREVOTE gift box is 1 year. This way, you can offer a timeless moment to your loved ones, valid for a stay, a gourmet dinner, or both, at our establishment LA PREVOTE.
Are children allowed?
LA PREVOTE welcomes children for family stays or gourmet dinners, offering a convivial and refined experience in the heart of Provence.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of a La Prévôté gift box is lost. In case of exceeding the balance, an additional payment is required according to the establishment's LA PREVOTE conditions.
Is the spa access private?
Access to the spa depends on the conditions of the chosen gift box. Details are specified during booking at our establishment LA PREVOTE.
What types of gift boxes do you offer?
We offer gift boxes for stays, gourmet dinners, or both at La Prévôté. These boxes allow you to give a unique experience in the heart of L'Isle-sur-la-Sorgue, in a historical and Provençal setting, with moments of refinement and indulgence. Choose the amount and let your loved ones dream with La Prévôté.